Refund policy

Returns:

Engagement rings and custom pieces are not eligible for exchange or return. We are able to offer exchanges on in stock pieces (with the exception of engagement rings) within 7 days of receipt. Since each piece is made-to-order of solid gold and or platinum, we are only able to accept returns on defective pieces which must be reported within 5 days of receipt. Please email sales@samgavriel.com for an RMA# - required for return. Shipping cost is not refundable

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our Guarantee:

We repair manufacturing defects for free up to 3 months from receipt, including shipping costs if in the USA.  Our warranty does not cover loss or theft, and any third party repairs or resizing will void it. Side stones up to .05 carat are covered. Center / engagement ring stones are not covered and we recommend you insure them, see insurance below.

Ring Sizing:

 In order to accurately size your ring, we recommend visiting your local jeweler for an in-house sizing. If you are unhappy with the fit of your piece, we can adjust its size at your request. Ring sizing starts at $150 and may increase depending on the piece. Insured shipping will be at the customer's expense. If you are interested in having your piece resized, we will provide you with a quote including insured shipping. When you are ready to have your ring resized, we will send you an insured label to ship your ring back to us. Individual customization charges beyond sizing will be accessed on a case-by-case basis. Please note that eternity bands (or any bands with stones set 360 degrees), cannot be resized. We can remake eternity bands at labor cost ($400 - $800 typically). 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Insurance

We are not personally liable for any jewelry once it ships. We use a 3rd party jeweler’s insurance during shipping which is void once the package is received by the recipient. It is your responsibility to insure your jewelry, specifically engagement rings, upon arrival. This can be done as a rider to your renters or homeowners insurance, or through a dedicated policy - we recommend Jewelers Mutual. We are happy to provide you with an appraisal for replacement value (what you paid) upon request. Your insurance rider should include loss, loss of just the center stone, and theft.